Continental Pools has raised the bar for lifeguard performance, with a program that far exceeds industry standards.
Our lifeguards are trained according to protocols established by the leading water park risk management company, Jeff Ellis and Associates. We ensure that your pool is staffed as contracted, and meets all liability requirements. Insurance protection is actually a substantial component of the management fee.
In order to maintain their certifications, our lifeguards complete in-service training modules through out the summer. You may encounter one of our training drills at your pool, simulating an actual emergency in real conditions.
Our lifeguards understand that while they are on duty, they must be rescue ready at all times: at their station, in a uniform that identifies them as the on-duty lifeguard, with the rescue tube strapped on, and always alert.
10/20 Protection Rule
Early recognition and quick reaction to an emergency situation is the primary component to a successful rescue. The 10/20 Protection Rule states that lifeguards have 10 seconds to scan their Zone of Protection and recognize a swimmer in distress and then has 20 seconds to rescue that victim.
Our supervisory staff members visit each facility at random to evaluate the safety and operational conditions of each facility. In addition, our in-house training staff performs unannounced audits of lifeguards throughout the season. These auditing teams have been empowered to revoke the certifications of lifeguards who fail to meet the standards of performance or demonstrate necessary rescue skills.
Customer Service Training
Our customer-centric approach is shared with our lifeguard staff to ensure that they demonstrate basic leadership skills at all times. They are taught to be diplomatic, consistent and fair when explaining and enforcing pool rules, as well as successful methods for safety enforcement, such as the 3 strikes policy for rule breakers.