Continental Pools’ number one priority is to enrich the lives of our employees. Beyond this, we follow “The Golden Rule,” meaning we treat each other the way we want to be treated. This is why doing the right thing by our employees and customers is so inherent to who we are as a company. Additionally, we are passionate about having integrity in everything we do.
“Every Continental Pools employee will be treated with the same concern, respect and caring attitude within the organization that they are expected to share externally with every pool patron and customer.”
This quote is displayed on the wall in every Continental Pools office. But it’s not just a quote, it’s how we live and we strongly believe it is a large part of our success.
Continental Pools was first founded in the 1980’s as a pool service and repair company. Because many of our commercial clients required additional services, we expanded in the early 90’s to provide full-service pool management. Lifeguard services were added and we developed the highest standards in the industry by requiring our staff to be recertified every year. Additionally, all of our customers are surveyed twice per year using the Net Promoter System. The majority of our contracts are renewed annually and our client retention rate averages 85%, which says a lot about their satisfaction and loyalty.
We measure our success by how we positively impact people, society, and our planet and we strive to be an integral part of our community. By joining forces with our employees we harness the initiative of hundreds of people. Together we create positive change and help build a stronger future.
We have always believed that Continental Pools can and should give back to the communities we live and work within. We also believe many of our employees hold these same values and they have 100% of our support. Any employee (seasonal or year round) is encouraged to give back to their communities in a positive and meaningful way. We will support their initiative wholeheartedly.